Zingerman's Community of Businesses

Additional Features

VIDEO: Three Steps to Giving Great Service, Clip 1

A sneak peek into the work of ZingTrain, Zingerman's Customer Service Training Consulting Business

Link: Three Steps to Giving Great Service, Clips 2-5

ZingTrain's YouTube Channel features additional clips and tips on customer service.

VIDEO: Conversations with Great Minds - The Zing of Success

Web TV Show Conversations with Great Minds interviews Zingerman's Co-Founders Paul Saginaw and Ari Weinzweig.
Video courtesy of Conversations with Creative Minds: http://www.conversationswithcreativeminds.com

LINK: Behind the Counter

Co-Founder Ari Weinzweig writes the "Behind the Counter" blog for the online version of Atlantic Monthly.

Download: Case Study (PDF) | Complete Book (PDF) View: Case Study Summary | Table of All Case Studies